Frequently Asked Questions

Welcome to the Romano Apparel FAQs. We are committed to providing a transparent and secure shopping experience for our Australian customers.

1. BUSINESS IDENTITY & TRUST

Who is Romano Apparel? We are a fashion brand specializing in everyday wear, proudly serving customers across Australia.

2. ORDERING

How do I place an order? Browse our store at romanoapparel.com, add items to your cart, and proceed to checkout. You will receive an order confirmation email with your order number and item details once your purchase is complete.

Can I modify or cancel my order? If you need to modify or cancel your order, please email support@romanoapparel.com as soon as possible. We can accommodate changes if your order has not yet entered the fulfilment process. Once an order has been dispatched, it cannot be modified or cancelled, but you may return it under our return policy below.

3. SHIPPING & DELIVERY

How much does shipping cost? Standard shipping is 100% FREE for all orders delivered within Australia. There are no minimum purchase requirements and no hidden handling fees.

Where do you ship from? To offer the best value and a wide selection of styles, we utilize a global network of fulfillment partners. Depending on stock levels and your specific location, your order may be dispatched from our international distribution hubs.

How long will it take to receive my order?

 We strive for a consistent and reliable delivery timeline:

• Order Cut-off Time: 5:00 PM (AEST/AEDT)

• Order Handling Time: 2–3 Business Days (Monday – Friday)

• Transit Time: 4–9 Business Days (Monday – Friday)

• Total Estimated Delivery: 6–12 Business Days

How do I track my order? Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can also visit our Track Your Order page at any time. If you have not received tracking information within 5 business days of placing your order, please contact us.

What if my order doesn't arrive? If your order has not arrived within 20 business days, please contact us. We will investigate with our shipping partner and either reship your order or issue a full refund at no cost to you.

4. RETURNS & REFUNDS

What is your return policy? In accordance with Australian Consumer Law, we provide a 30-day return window. You have 30 days from the date of delivery to request a return. Items must be in their original, unworn, and unwashed condition with all tags attached.

What items are not eligible for return? Items that have been worn, washed, altered, or are missing their original tags are not eligible for return.

How do I start a return? To initiate a return, please email support@romanoapparel.com with your order number. Our team will provide instructions on how to return your item to our designated return facility.

Who pays for return shipping?

Change of Mind: Customers are responsible for the cost of return shipping for "change of mind" returns or incorrect sizing choices. 

Defective or Incorrect Items: Romano Apparel will cover all return shipping costs. We will provide a prepaid return label or reimburse your return shipping costs in full once the item is received.

How long do refunds take? Once we receive your returned item, please allow up to 10 business days for inspection and processing. Refunds are issued to your original payment method. Depending on your bank or payment provider, it may take an additional 3–5 business days for the refund to appear on your statement.

Can I exchange an item? We do not offer direct exchanges at this time. If you would like a different size or style, please return the original item for a refund and place a new order.

What are my rights under Australian Consumer Law? Under the Australian Consumer Law, you are entitled to a replacement or refund for a product that has a major failure, or is significantly different from its description. You are also entitled to have a product repaired or replaced if it fails to be of acceptable quality. These rights apply regardless of our store return policy.

5. PAYMENTS & SECURITY

Is my payment information safe? Yes. Our store is built on a Level 1 PCI DSS compliant platform. All transactions are protected by 256-bit SSL encryption. We never store your full credit card details on our servers.

Which payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express, Discover, and Diners Club), as well as PayPal, Apple Pay, Google Pay, Amazon Pay, and Shop Pay. Prices are processed in AUD.

When am I charged? Your payment method is charged at the time your order is placed.

6. PRODUCT INFORMATION

Are your product images accurate? We make every effort to display our products as accurately as possible. Slight colour variations may occur due to differences in screen settings. If an item you receive looks significantly different from what was shown on our website, please contact us and we will work with you to resolve the issue.

How do I find the right size? Please refer to the size guide available on each product page. If you are unsure about sizing, contact our support team before purchasing and we will be happy to help.

7. PRIVACY

How do you handle my personal information? We collect only the information necessary to process your order and provide customer support. We do not sell or share your personal data with third parties for marketing purposes. For full details, please review our Privacy Policy.